Privacy policy

Ballyseede Castle is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed.

Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data:

Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, retail or food related services to you. We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

 Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data - We use your personal data, that we hold to:

  • In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
  • Carry out our obligations arising from any contracts entered into between you and us;
  • In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
  • comply with legislation; and/or notify you about changes to our services.

List of services

  • Wedding Reception
  • Accommodation
  • Retail – Sale of Gift Vouchers, etc
  • Restaurant
  • Bar service and other food related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

We keep your Data for varying periods according to our Retention Schedule.

We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required or permitted by law.

Disclosure of your information - We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.

Provider/Recipient

State “EU” or alternatively state jurisdiction to which the Data is transferred

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

  1. The right to access data relating to you
  2. The right to rectify/correct data relating to you
  3. The right to object to processing of data relating to you
  4. The right to restrict the processing of data relating to you
  5. The right to erase/delete data relating to you
  6. The right to ‘port’ certain data relating to you from one organisation to another

The controller for the purposes of GDPR is Rory O’Sullivan

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Secure Reservations

If you decide to make an online reservation at the site, you will be linked to a reservation interface and a third party booking engine provided by our booking management system vendor Room Master. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Commitment to data security 

Your personally identifiable information is kept secure. Only designated employees and subcontractors of Ballyseede Castle have access to this information.

Copyright and Trade Marks

All materials on this website are the copyright of Ballyseede Castle or are reproduced with permission from other copyright owners. All rights are reserved. No materials may be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Ballyseede Castle.

Disclaimer

Ballyseede Castle makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Ballyseede Castle makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free, or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event, shall Ballyseede Castle, its employees, or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from Ballyseede Castle, in respect of the use of any online service provided via this website.

Privacy contact information

We welcome your comments regarding this privacy statement. If you believe that Ballyseede Castle has not adhered to this privacy statement, please contact us at the address below and we will endeavour to promptly determine and remedy the problem. All requests will be dealt with promptly and efficiently

Email us: Info@ballyseedecastle.com

Write to us: Ballyseede Castle Hotel, Ballyseede, Tralee, Co. Kerry, Ireland Call us: +353 (0)66 712 5799

Review

You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.